1. Prices & Taxes
All rates are quoted in IDR (Indonesian Rupiah) and include 10% Government Tax and daily breakfast for 2 persons (unless otherwise stated).Rates may be displayed in other currencies for convenience. Currency conversions are based on prevailing exchange rates at the time of booking. Final charges may vary slightly due to exchange rate fluctuations or bank processing fees.Rates are based on 1–2 guests per room.

2. Payment Policies
A) Non-Refundable Rate
• 100% of the total reservation is charged at the time of booking.
• This rate is strictly non-refundable and cannot be cancelled.
• One date change may be requested more than 30 days prior to arrival, subject to availability.
• If the new dates are higher in value, the difference must be paid at the time of amendment. If lower, no refund or credit will be issued.
• Any approved date change retains the original non-refundable status.
• In the event of cancellation, no-show, or early departure, 100% of the reservation will be retained.

B) Standard Rate:
• 100% of the total reservation is charged at the time of booking.
• Cancellations made more than 30 days prior to arrival will receive a full refund.
• Cancellations within 30 days of arrival are non-refundable and charged at 100% of the total reservation.
• No-shows and early departures are charged 100% of the total reservation.
• One date change may be requested more than 30 days prior to arrival, subject to availability.
• If the new dates are higher in value, the difference must be paid at the time of amendment. If lower, no refund or credit will be issued.
• Changes requested within 30 days of arrival are treated as cancellations.
• Any approved date change retains the original cancellation terms.

C) Special Offers & Promotional Rates
• Special offers, promotional rates, launch rates, and discounted packages may carry separate or stricter payment and cancellation terms.
• Unless otherwise stated at the time of booking, promotional rates are non-refundable and non-amendable.
• Guests are responsible for reviewing the specific terms attached to the rate selected at the time of booking.

3. Check-In & Check-Out
Check-in: 2:00 PM – 9:00 PM | Check-out: 11:00 AM
Early check-in and late check-out are subject to availability. Guests arriving after 9:00 PM must book a transfer through us, as our driver provides property access.Luggage storage is available until 9:00 PM on the day of departure. Access to guest rooms and all property facilities (including pool, lounge, and dining areas) ends at 11:00 AM check-out time. Sejati does not provide communal shower facilities. Guests wishing to use the room beyond check-out must reserve an additional night, subject to availability.

4. Maximum Occupancy
Maximum occupancy is strictly 2 persons per room unless otherwise agreed in writing. Unauthorised additional guests may result in immediate termination of the booking without refund.

5. Traveling with Minors
Sejati is an adults-oriented property. Children under 14 years of age are not permitted. Guests aged 14–18 must be accompanied by a parent or legal guardian at all times.

6. Accessibility
Sejati is not fully wheelchair accessible. The property includes stairs and uneven surfaces. Guests with mobility concerns should contact us prior to booking to ensure suitability.

7. Parking
Limited on-site parking is available at guest risk. Sejati is not responsible for loss or damage to vehicles or belongings left inside vehicles.

8. Quiet Hours
Quiet hours are observed from 10:00 PM to 7:00 AM. Guests must respect other guests, neighbours, and staff at all times.

9. Guest Conduct
Guests are expected to behave respectfully towards our staff, contractors, neighbours, and fellow guests at all times. Aggressive, abusive, threatening, intimidating, discriminatory, or harassing behaviour will not be tolerated. Events, parties, receptions, photoshoots, or gatherings are not permitted without prior written approval. Sejati reserves the right to refuse service, cancel a reservation, or terminate a stay without refund in cases of misconduct, illegal activity, excessive noise, behaviour that disturbs other guests or neighbours, or any breach of these Terms & Conditions. Where appropriate, local authorities may be contacted.

10. Visiting Guests
Only registered guests listed on the reservation are permitted on the property. Outside visitors are not permitted in guest rooms or to use any property facilities, including the pool, lounge, or dining areas. Sejati reserves the right to refuse entry to non-registered visitors at its sole discretion. Unauthorised visitors may result in immediate termination of the stay without refund.

11. Smoking & Fire Safety
Smoking, vaping, and the use of burning materials (including incense, candles, and oils) are strictly prohibited inside rooms and indoor areas, including dining spaces.A deep cleaning fee equivalent to at least one night’s accommodation will apply for violations. Guests are responsible for any fire-related damages.

12. Damages & Breakages
Guests are financially responsible for any damage, loss, or breakages caused during their stay. The cost of repair, replacement, or professional cleaning must be settled prior to departure. Sejati reserves the right to request immediate payment for damages identified during or after the stay.

13. Exclusive Use (Whole Property) Bookings
Exclusive use bookings provide sole occupancy of the accommodation for the registered guests only. Unless otherwise agreed in writing, exclusive use does not permit parties, weddings, receptions, commercial events, photoshoots, workshops, amplified music, DJs, or functions involving non-registered guests. The maximum occupancy remains the property’s approved guest capacity. Any event or gathering requiring additional guests, vendors, equipment, or altered use of the property must receive prior written approval and may be subject to additional fees, security requirements, and separate event terms. Failure to comply may result in immediate termination of the booking without refund.

14. Dispute Resolution
Any concerns must be reported during the stay to allow us the opportunity to resolve them. Claims made after departure may not be considered.

15. Use of Personal Information
Guest information is collected and used solely for reservation, operational, and legal purposes. Personal information will not be shared with third parties except as required by law.

16. Liability
Guests stay at their own risk. Sejati is not liable for loss, theft, injury, illness, pool-related incidents, service interruptions, or circumstances beyond our control. Use of the swimming pool and all facilities is entirely at the guest’s own risk. Guests are responsible for securing their belongings and for their personal safety at all times.

17. Travel Insurance
We strongly recommend that guests obtain comprehensive travel insurance covering cancellations, medical emergencies, travel disruptions, and unforeseen circumstances. Travel insurance is particularly important for reservations booked under non-refundable or restricted cancellation terms. Sejati does not assume responsibility for losses incurred due to cancellations or interruptions to travel plans.

18. Force Majeure
Sejati is not liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, government restrictions, travel disruptions, or other unforeseen circumstances.

19. Third Party Services
Sejati is not responsible for services provided by third-party suppliers, including transfers, tours, or external vendors.

20. Waiver
Failure to enforce any provision of these Terms & Conditions does not constitute a waiver of our rights.

21. Severability
If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.

By confirming a reservation, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.